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Could your leadership be causing mental ill health
This blog takes the form of a case study that encompasses both my professional roles as a healthcare practitioner and corporate wellbeing training provider. The aim of the case study is to encourage you to decide, for yourself, what could have been done differently. The client in question, is a lady late 50’s who was […]
Are Your Company Values Laminated or Delivered?
Recently I attended the Health and Wellbeing @Work Expo at the NEC in Birmingham. Among the many good speakers was Dr Gian Power OBE who asked the question: “Are your company values laminated or lived?” This question resonated strongly. Sadly, I can reel off a list of companies who proudly display their values for all […]
Female Leadership: Leading Change Now
On 8th March, as we mark International Women’s Day around the globe, it feels more relevant than ever to recognise the women leading at every level — from Heads of State and CEOs to founders, frontline managers and mothers. Female leadership is quietly leading the way as the world around us appears to go from […]
Leading a Contact Centre – The Hidden Challenges
As a manager of a support or contact centre, do you recognise any of these challenges when trying to lead your team to deliver excellent and consistent customer service, while also meeting demanding performance targets? If so, you’re not alone. Many contact centre managers face a combination of people, performance, and engagement challenges that make […]
Fuel Performance: Why Leaders Can’t Afford to Ignore Nutrition
In today’s high-pressure business world, it’s easy to get on to a soapbox about healthy eating—then realise that daily realities make it far harder than it sounds. Consider the challenges leaders and employees face: • Demanding jobs and deadlines that leave little time to prepare food. • Back-to-back meetings that mean lunch is whatever you […]
Thriving Call Centre Culture: Wellbeing & Success
In today’s dynamic customer service landscape, call centres play a pivotal role in shaping customer experience. Yet recent data makes it clear: focusing on employee wellbeing and retention is not a luxury—it’s a necessity for achieving sustainable productivity and a thriving call centre environment and culture. Call centre roles are inherently demanding. A constant stream […]
Building Empathy Centric Leadership
Empathy, one of the characteristics or we might say building blocks of emotional intelligence, is an essential skill of any leader. When lacking empathy employees feel unheard, undervalued and often frustrated about an apparent lack of understanding of the challenges in any job role or for any difficulties they might be experiencing outside of their […]
Game-Based E-Learning – Six Reasons to Include Games in Your Content
The latest figures on attention span of most people is anywhere between 10 seconds and 2 minutes. How does this impact learning and development especially in relation to on-line e-Learning? Basically, what this means is that content needs to include a variety of activities to support content while capturing attention to lead to learning. Talking […]
I Will Honour Christmas in My Heart
“I will honor Christmas in my heart and try to keep it all the year.” Beautiful words from Charles Dickens – A Christmas Carol Christmas is a special time for most, surrounded by family and festive cheer. To get to this point often triggers stress levels to ensure everything and everyone is remembered whether by […]
Employee Engagement Stagnates while Mental Health Escalates
With the advent of the still recent fallout from the pandemic and the impact on society we are seeing an acute escalation in mental ill-health disorders including anxiety, depression, ADHD in children especially, and fatigue. Could there be a link between employee engagement and the need for “social belonging as well as the need for […]