Training and Development
Green Key builds business advantage through unlocking inner potential in individuals, groups and teams. Solutions are tailor made and aligned to your unique business objectives. We focus on achieving measurable results through innovative and proven training practices. Our main areas of specialisation are Corporate Wellbeing, Leadership and Management Skills, Communication, and Service Excellence.
Content is custom built and learning can be in classroom, through virtual and blended learning solutions, as well as off the shelf and custom built e-learning courses.
Corporate Wellbeing - It is a proven fact that healthy, happy employees achieve greater productivity, experience less sickness days and are more loyal to your organisation. All combined, leads to increased profitability. Whats more there is no additional cost to generating a healthy, happy work environment through inspirational and nurturing leadership.
Leadership - An art that is specific and special to the individual and company. Being aware of the impact you have and the impact your want to have means having the ability to self reflect and know your own strengths and weaknesses. Effective leadership is about inspiring and creating engagement with team members through shared trust, vision, values and purpose. It is about knowing and using the style of leadership that is right for each team member at any particular time.
Management Skills - Management is about getting the job done through others through planning, organising, directing and controlling all the essential activities of the organisation department by department. Effective management encompasses many skills, including listening and communication, delegation, coaching, problem solving and decision-making as well as performance feedback.
Service Excellence - The foundation to success with customers and building your business through customer loyalty. Creating the right environment to empower team members to take full responsibility for each individual service interaction means creating confidence and enthusiasm to “love what they do and do what they love”. With over 30 years experience of working with clients in customer intensive businesses Green Key is highly proficient at building Customer Excellence programmes that contribute to effectiveness and profitability for your organisation.
Communication Skills - Effective leadership, management and service excellence are all based on effective communication. The ability to listen to others, to respond with emotional intellignece as well as speak with confidence and assertion whether in writing, by phone or in person. If all we do is improve our communication skills, the impact in this world would be enormous!