What is Conflict Management?
I was looking at the term “conflict management” the other day and realized that it is often used interchangeably with “conflict resolution”. The difference, however is that the concept of conflict management is based on a premise that not all disputes end in resolution. Additionally, conflict management is the practice of identifying and handling conflict in a sensible, fair and efficient manner. Therefore, in summary “conflict management” is any collection of actions, responses, processes, and/or systems that help manage, improve, or prevent the deterioration of relationship dynamics.
