Corporate development blog

28
Nov
2017
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Employee loss of productivity

According to the National Sleep Foundation “more than 40 percent of adults experience daytime sleepiness severe enough to interfere with their daily activities at least a few days each month - with 20 percent reporting problem sleepiness a few days a week or more”.

 

26
Oct
2017
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The impact of poor management decisions on customer loyalty

Continuing the airline theme by taking a look at our own national airline in terms of the company motto and how poor decisions within the organisation affect customer loyalty.  As seen on the Ba.com website:

“At British Airways our promise of ‘To Fly. To Serve’ embodies who we are and what we do. We want to ensure our promise extends beyond our everyday operation and that our commitment is one that lasts. To do that we have one overarching goal: Responsible Flying.”

 

29
Sep
2017
Total views: 510   Comment count: 0

The purpose of my blog is not to run Ryanair into the ground, though I am sure there are a number of people out there who would willingly do that.  Anyway time will tell?  As my mum always said “All good things come to he who waits!”

 

6
Sep
2017
Total views: 527   Comment count: 0
Customer service and staff development and training

EMPLOYEE DEVELOPMENT - A COST OR AN INVESTMENT?

I was recently staying in a hotel on the Salford Quays.  For purposes of my blog I will only say that it is a well known international brand.  Not a huge hotel, and therefore potentially able to give guests a more personal experience.   There was nothing particularly different about this hotel – the décor rather minimalistic, fresh and clean looking, but the rest was the same, as any other hotel brand.

 

21
Jul
2017
Total views: 845   Comment count: 0
Effective Leadership and Openness

Can someone tell me what happened to debate?  Is the current state of lack of initiating, wanting and allowing debate a result of the mobile phone and its many apps, twitters, instagrams and the like, or is it the fear of being politically incorrect and the consequences of that?

The benefit of free speech is based on individual liberal values and the ability to debate what you hear in an open manner without the fear of being berated, chased off or blocked by the very institution where you are signed up to deliver ideas, thoughts and opinions that might be different to the audience’s own, because they are not willing to expand their minds through open debate.

 

20
Jun
2017
Total views: 581   Comment count: 0
Leadership and Contingency Plans

The General Election results have for the second time in recent history demonstrated the importance of having a Plan B.  What I am referring to is the Brexit vote – for most people there was little thought to the fact that Britain would vote “out” seen through comments such as “If I had known we would be out, I would have voted to stay in!”  The Conservative government at the time, also did not consider the fact that the British people would vote “out” and therefore create a Plan B, or contingency to kick in if the unspeakable happened.  Thus, the hasty resignation of David Cameron immediately afterwards and the chaos that ensued to find another Prime Minister.  Not to mention the “no man’s land” that we all seemed to feel with no leader at the helm and the potential impact that had on

 

19
May
2017
Total views: 676   Comment count: 0
Self Leadership and Perfectionism

Perfect or perfection is often thrown about in the business world as a desired state.  This might be voiced as an exclamation - “Oh perfect!”, as a statement, related to a particular desired outcome - “That is almost perfect?”  Clearly from the last sentence we can see that something is missing, not aligned correctly, has a small flaw and therefore in some way it does not achieve the status of “perfect” or “perfection”.

When looking into the dictionary at the definition of “perfect” and “perfection” we see:

Perfect -  “Complete and correct in every way, of the best possible type or without fault”. (Cambridge English Dictionary).

 

25
Apr
2017
Total views: 670   Comment count: 0
Enthusiasm a leadership quality

“I know of no single formula for success. But over the years I have observed that some attributes of leadership are universal and are often about finding ways of encouraging people to combine their efforts, their talents, their insights, their enthusiasm and their inspiration to work together.”     Queen Elizabeth II

One of my clients some years ago, on arrival in England, with very little knowledge of English was told by one of his friends, “In order to be successful at getting a job you need to show enthusiasm”. What’s this “enthusiasm he thought?” and went away to find out.

Dictionary.com defines “enthusiasm” as “Absorbing or controlling possession of the mind by any interest or pursuit; a lively interest”.  “Keen interest, excitement.”

 

31
Mar
2017
Total views: 523   Comment count: 0
Goal setting stress and challenge

The dictionary defines stress as “a pressure or tension exerted on another object; a demand on physical or mental energy; or forcibly exerted influence usually causing distress or strain.”    In short stress is any factor, positive or negative that requires a response or change.  In medical research it is widely recognized that chronic ongoing stress can lead to illness, aggravate existing disease conditions and accelerate aging.

 

9
Mar
2017
Total views: 596   Comment count: 0
Making mistakes and the role of the leader

What will the impact of no risk taking be on individual’s and how we learn, on organisations and levels of competitiveness, and on whole countries and nations?  Are we really advocating that we must stay within a known comfort zone?

It’s one thing messing things up in private, where mistakes can be rectified and nobody notices.  However the news at the beginning of last week after the Oscars was very special.  It was a 'case example' of how mistakes are made and the way in which reactions can spread….

“The winner of the Oscar for the best film goes to …................  Oops”