Corporate development blog

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Watching and listening to the various world leaders, no less my own, if “Boris” can be referred to as that, how important is it to work and lead your nation, your organisation, your department and most of all yourself with honesty and integrity?


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Some would say I am lucky to spend the weekend in London, enjoying the sights, the sounds, the crowds, yes crowds, art, architecture, gardens and views just to name a few things.  Sadly, I was in London for none of these reasons.  But that aside, since the return to so-called normal life, I am astounded at what has happened to customer service, the importance of the customer and all things customer related?


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Great customer service and a great customer experience is the foundation to any business.  It does not matter whether you are in the frontline serving customers or not.  Any member of a team is always either serving the customer directly or serving someone who is serving the customer.  The Ritz-Carlton company motto perfectly sums this up “We are ladies and gentlemen, serving ladies and gentlemen.”  In other words


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Tackle back to office anxiety

This month’s blog is focused on the return to the office working environment and how you might be feeling about going out and about after the long period of social distancing, working from home and generally controlled contact on public transport and in crowded places.



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According to almost one million people (976,000) in the UK are suffering from work-related stress that is making them ill, resulting in sick leave and absenteeism.  It is estimated that 12 million working days are lost each year in the UK due to stress-related illness.  



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On the 8th March to celebrate International Women’s day it is appropriate to give credit to the many female Heads of State, CEO’s, Founders, Mothers and Grandmothers.  How interesting that the world has a strong representation of female leaders, 22 countries in total including New Zealand, Denmark, Bangladesh, Lithuania, Taiwan and Norway are all led by inspirational women.  This is quite a sizeable representation of women in top leadership positions, some in countries that are culturally showing more masculine than feminine qualities according to the Hofstede model of Intercultural sensitivity.


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The topic of mental health was already gaining momentum in the workplace prior to the onslaught of Covid. Often looked at in binary terms of those who are healthy and those who have mental illness. The truth, however, is that mental wellness covers a huge spectrum. Even those who are "mentally healthy" can still improve their mental wellness. Is your mental wellness solely your responsibility or does your employer have a role to play in supporting you in this area?  Without self-awareness and knowledge of how to maintain our mental health, poor mental health is something that can affect anyone of us.


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The current national and international lockdown is impacting individuals in ways that may not yet be obvious.  Most organisations with the exception of those that are classed as “essential” are either working from home or closed, such as the hospitality sector including hotels, pubs, clubs, restaurants and sports centres as well as many small businesses that are either temporarily or permanently closed as their cash flow could not stand the “forced” closures.

Whilst Covid19 has taken the world by storm and led leaders in governments to make extreme decisions by closing the economy to protect the vulnerable, what is the actual impact on individual health due to fear, anxiety and lack of social contact?  Is this being measured and is there a plan to address this?


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I was listening to a concert last night on Radio 2 with Rick Astley and the BBC concert orchestra. Rick led a rocking concert that was further enhanced by the wonderful orchestra.  Why do I refer to this concert?  In 2018 I wrote a blog around singer/songwriter Rick Astley and the release of his back then, new album entitled “A Beautiful Life”. 

At that time, Rick said something very pertinent in answer to the question “Why a Beautiful Life?  In his answer he explained that in fact he has had a beautiful life, with the exception of a few curveballs.  Most importantly, he continued with words to the effect that it is all about how you look at life and how you regard things that are thrown at you and things that happen to you, and I might add things you do to yourself.