Corporate development blog

16
May
2019
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With the ever-advancing fast pace of technology, more and more customer support functions are being taken over by bots. 

 

What is a Bot?

As defined by www.Techterms.com, “A internet bot, also known as web robot, www robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human alone.” 

There are many types of bot, the most common being Web Crawlers, Chat Room Bots, and Malicious Bots.

 

 

29
Apr
2019
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With so much focus on technology in today's society, we find ourselves paying a price. Sleeping problems, anxiety, stress management and work stress are just a few. This blog offers a solution. Are you prepared to hear it? #sleep #stress #technology

 

Technology is a fine thing, and something that most of us cannot do without on one level or another. It keeps us connected to colleagues, partners, family. It even helps make our lives more tolerable, less intensive, more effective and overall easier.

 

Is that really the case?

 

 

20
Mar
2019
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Employee Engagement #Green Key Personal Development

Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day.  It means they are committed to their organisation's goals and values, motivated to contribute to organisational success, with an enhanced sense of their personal well-being. 

The 2018 Glint report on the “State of Employee Engagement” states that most participants believe that less than 70% of their employees are engaged’ and that “over 90% believe there is solid evidence linking engagement to performance.”

 

27
Feb
2019
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#Green Key Personal Development - Planning your Business

It is staggering to know that Type 2 diabetes is one of the fastest growing chronic conditions in the Western world. An estimated 1 in 15 people has Type 2 diabetes in the UK.  That means 3.7 million people suffer with this disease.  Which is equal to 10% of the NHS budget!  How long is it going to take for us to realize that in most cases Type 2 Diabetes is self-inflicted through inappropriate diet, lack of exercise, and in many instances stress?  This means Type 2 diabetes is completely reversible.

 

22
Jan
2019
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Customer service training #Green Key Personal Development

This morning, I travelled 25 miles to and from Reading specifically to meet with a Business manager from firstly the bank that I currently bank with, and secondly another bank that I am looking at in comparison.  Why you might ask did I travel that far to have this meeting?  The simple answer is that the branch where I bank, which is 12 miles away does not have a business manager.  Having tried to discuss the points by phone, it was agreed that I should come into Reading and meet with the one and only business manager for what appears to be the Berkshire area.

This is an account of two experiences in two different banks on the same morning.

 

24
Dec
2018
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Inspirational Leadership #Green Key Personal Development

2018 has been a very turbulent year, especially when we look at what has been going on in the world – dare I mention the “B” word again and all the leaders involved in that process to execute the will of the British public, the turbulence in the USA that came with Trump leadership, the unrest in France, challenges to the German Chancellor, Angela Merkel and many more issues that have created news in 2018.

 

26
Nov
2018
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Decision Making in Leadership #Green Key Personal Development

Teresa May quoted in a recent press conference on the reaction to the Brexit plan that has just been signed by all 27 member states – “Great leadership is not about taking the easy route, it is about making difficult decisions.”  Putting Brexit aside - I hear a sigh of relief?   This quote is at the heart of what effective leaders are faced with on a regular basis – that self questioning and draw of the easy route, which we all know rarely delivers, or taking that difficult decision which one knows will meet opposition, denial, ridicule and even refusal.

Peter F. Drucker the management guru, once said,  “Whenever you see a successful business, someone once made a courageous decision.” 

 

19
Oct
2018
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Brexit Leadership fiasco

This whole affair on Brexit has given the lime-light to many so called leaders, who perhaps would not have had that opportunity should the British public have voted to remain.

Looking into characteristics of inspirational and successful leaders, I have not found one that refers to attention seeking, taking the credit for the results, putting him or herself first before the goals of the country, business, department or team, or anything that might suggest that effective leaders need attention from their followers, and or the limelight?  On the contrary, I was under the impression that the opposite is true, a good dose of humility.

 

19
Sep
2018
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Work-related stress #Stress management #Green Key

According to research nearly half a million people in the UK have work-related stress that is making them ill, resulting in sick leave and absenteeism.  It is estimated that 12 million working days are lost each year in the UK due to stress-related illness. (HSE.gov.co.uk)

 

What is stress?

 

 

20
Aug
2018
Total views: 298   Comment count: 0
Respect - A Leadership Quality

The sad news last week of the passing of Aretha Franklin, the Queen of Soul and Kofi Annan the statesman who spent his life dedicated to a fairer and more peaceful world, leaves two huge empty pairs of shoes for someone to step into. Their contributions to this world, their ability to touch the minds, hearts and souls of so many is true inspiration, and phenomenal leadership.

Annan set up the Kofi Annan Foundation in 2007 after stepping down from the role of Secretary-General of the United Nations (1997-2006), to build a “Road to Peace” with the premise that “No long term peace is possible without development and no sustainable development is possible without peace.  No society can remain prosperous without the rule of law and respect for human rights”.