With the ever-advancing fast pace of technology, more and more customer support functions are being taken over by bots.
What is a Bot?
As defined by www.Techterms.com, “A internet bot, also known as web robot, www robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human alone.”
There are many types of bot, the most common being Web Crawlers, Chat Room Bots, and Malicious Bots.