Rachel Shackleton's blog

Did I Miss Something? - The Disappearance of Good Customer Service

Some would say I am lucky to spend the weekend in London, enjoying the sights, the sounds, the crowds, yes crowds, art, architecture, gardens and views just to name a few things.  Sadly, I was in London for none of these reasons.  But that aside, since the return to so-called normal life, I am astounded at what has happened to customer service, the importance of the customer and all things customer related?

SUFFERING FROM STRESS AT WORK? 5 STEPS TO BUILDING RESILIENCE

According to HSE.Gov.co.uk almost one million people (976,000) in the UK are suffering from work-related stress that is making them ill, resulting in sick leave and absenteeism.  It is estimated that 12 million working days are lost each year in the UK due to stress-related illness.