Rachel Shackleton's blog | Green Key (UK) Ltd

Did I Miss Something? - The Disappearance of Good Customer Service

Submitted by Rachel Shackleton on Sun, 22/08/2021 - 22:00

Some would say I am lucky to spend the weekend in London, enjoying the sights, the sounds, the crowds, yes crowds, art, architecture, gardens and views just to name a few things. Sadly, I was in London for none of these reasons. But that aside, since the return to so-called normal life, I am astounded at what has happened to customer service, the importance of the customer and all things customer related?

5 Ways to Create a Great Customer Experience

Submitted by Rachel Shackleton on Sun, 25/07/2021 - 22:00

Great customer service and a great customer experience is the foundation to any business. It does not matter whether you are in the frontline serving customers or not. Any member of a team is always either serving the customer

Successfully Adapting To Change

Submitted by Rachel Shackleton on Fri, 18/06/2021 - 13:25

Take Control of Your Back to Work Fears

Submitted by Rachel Shackleton on Wed, 12/05/2021 - 13:17

This month’s blog is focused on the return to the office working environment and how you might be feeling about going out and about after the long period of social distancing, working from home and generally controlled contact on public transport and in crowded places.

SUFFERING FROM STRESS AT WORK? 5 STEPS TO BUILDING RESILIENCE

Submitted by Rachel Shackleton on Fri, 09/04/2021 - 11:13

According to HSE.Gov.co.uk almost one million people (976,000) in the UK are suffering from work-related stress that is making them ill, resulting in sick leave and absenteeism. It is estimated that 12 million working days are lost each year in the UK due to stress-related illness.