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Female Leadership: Leading Change Now
On 8th March, as we mark International Women’s Day around the globe, it feels more relevant than ever to recognise the women leading at every level — from Heads of State and CEOs to founders, frontline managers and mothers. Female leadership is quietly leading the way as the world around us appears to go from […]
Do Bonus Schemes for Executives Drive Company Preformance?
End of the year is the time not only for Christmas parties, but it is also when many companies pay out bonuses based on performance for the year for senior management and either 6 or 3-monthly bonus pay outs for middle management and team members. I have often heard the comment, “I am waiting for […]
Leading a Contact Centre – The Hidden Challenges
As a manager of a support or contact centre, do you recognise any of these challenges when trying to lead your team to deliver excellent and consistent customer service, while also meeting demanding performance targets? If so, you’re not alone. Many contact centre managers face a combination of people, performance, and engagement challenges that make […]
Building Empathy Centric Leadership
Empathy, one of the characteristics or we might say building blocks of emotional intelligence, is an essential skill of any leader. When lacking empathy employees feel unheard, undervalued and often frustrated about an apparent lack of understanding of the challenges in any job role or for any difficulties they might be experiencing outside of their […]
Why is Leadership Development Important?
The Health & Safety Executive estimated that 31.5 million working days were lost due to work-related physical and mental health in 2022/23. If including work-related non-fatal injuries the figure is a staggering 32.5 million days lost to organisations and businesses. Think about the impact of lost workdays on your business and why leadership development is important?
Empathy – A Business Case
Empathy, one of the characteristics or we might say building blocks of emotional intelligence, is an essential aspect of effective leadership. Amid the hurried lives we live today and the demands from employers, family members, government and ourselves for many and varied reasons, often means we are rushing here and there and consequently might say […]
Are you Engaging Your Employees?
The human body is a complex structure with many integrated systems that work in harmony. The heart is the conductor of the orchestra connecting organs and systems with the arteries and the veins. Taking this analogy and applying it to an organisation, is there any difference? The heart of the organisation is the culture, the […]
Leaders are Like Gardeners
We think about and refer to leaders in many ways – good, bad, poor indifferent, charismatic, dynamic, legendary, but have you ever thought that leaders are like gardeners? Let me explain. What or who is a gardener – someone who prepares the earth, plants seeds, nurtures those seeds as they grow to become young tender […]
Does your employee appraisal process need an appraisal?
“The most basic problem is that performance appraisals often don’t accurately assess performance.” – W. Edwards Deming (Founding Father of Total Quality Management) We traditionally rely on employee management performance systems / performance appraisals to give feedback to our employees. In most organisations this is a yearly ritual after having completed the statutory probation period. […]
Are Leaders Born or Made?
“The greatest leader is not necessarily the one that does the greatest things. He is the one that gets the people to do the greatest things.” Ronald Reagan The question of whether leaders are born or can be made through learning and development is a question that is very often asked. This blog will explore […]