Training and Development
Green Key builds business advantage through unlocking inner potential in individuals, groups and teams. Solutions are tailor made and aligned to your unique business objectives. We focus on achieving measurable results through innovative and proven training practices. Our main areas of specialisation includes Leadership, Management Skills, Communication, and Service Excellence.
Leadership - an art that is specific and special to the individual and company. Being aware of the impact you have and the impact your want to have means having the ability to self reflect and know your own strengths and weaknesses. Effective leadership is about creating engagement with team members - shared trust, vision, values and purpose and its knowing the style of leadership that is right for each member of the team at any particular time.
Management Skills - management is an individual or a group of individuals that accept responsibilities to run an organisation. Managers Plan, Organise, Direct and Control all the essential activities of the organisation department by department. Management is about motivating others to do and co-ordinate all the work in order to achieve the organisation objectives. Managing effectively encompasses many skills, such as effective listening and communication, delegation, coaching, problem solving and decision making as well as performance feedback.
Service Excellence - the foundation to success with customers and building your business. Creating the right environment to allow your team members to be engaged and to take full responsibility for each individual service interaction means creating confidence and enthusiasm to “love what they do and do what they love”.
With over 30 years experience of working with clients in customer intensive businesses Green Key is proficient and professional in building Customer Excellence programmes that contribute to effectiveness and profitability for your organisation.
Communication Skills - Effective leadership, effective management and service excellence are all based on effective communication. The ability to listen to others, to respond with emotional intellect as well as speak with confidence and assertion to share your point of view, ideas, needs and wants appropriately.
If all we do is improve our communication skills, the positive impact in this world would be enormous!